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When attempting to connect to a public Wi-Fi network, especially in places like airports, hotels, cafes, or other open areas, you might encounter an error message that reads, âThe Wi-Fi or network you are using may require you to visit its login pageâ.
This message usually indicates that the network you are trying to access requires additional authentication through a web-based login page, often known as a captive portal. This is a security measure used by many public and private networks to control access and ensure users comply with terms of service.
However, the problem is that the Captive portals occasionally have faults or are poorly constructed, leading to connectivity problems. Even after accepting the terms, users could still be continuously routed to the login page, which can be frustrating and time-consuming.
In addition to that, often when even connected to wifi, users tend to get a Chrome error âERR_CONNECTION_RESETâ â learn how to solve it here. Moreover, sometimes Wi-Fi doesnât have any connection options at all.
The error typically appears as a pop-up notification or a message in your web browser. It can also prevent you from accessing the internet even though you are connected to the Wi-Fi network. However, we have listed various solutions to help you fix this error.
In addition, sometimes you can get this error when Wifi keeps disconnecting frequently, so ensure your connection is stable at first.
Now letâs dive into the solutions.
TRY IT NOW: Fix the WiFi Login Issue Right Away
- Forget/remove existing wifi networks and reconnect again.
- Clear Chrome/Firefox or any other browserâs cache and cookies.
- Restore your internet browser to factory settings.
These are the 3 quick solutions you can try now to immediately fix your wifi issue.
Below, weâll talk more in-depth about these steps and provide some more advanced solutions as well.
5 Solutions to Fix the Network Issue
âThe network you are using may require you to visit its login pageâ
Below we provided you with 5 effective ways to fix the mentioned network error. Try each of them one by one until the problem is solved.
Solution 1. Reset Network Settings to Clear IP and DNS Cache
- Open the âCommand Promptâ as an administrator by searching for âcmdâ in the âStartâ menu, clicking on âCommand Promptâ, and selecting âRun as administratorâ.
- In the âCommand Promptâ window, type the following commands one by one and press âEnterâ after each command:
ipconfig /release
ipconfig /flushdns
ipconfig /renew
netsh int ip reset
netsh winsock reset
- Restart your PC to apply the changes.
Solution 2: Forget and Reconnect to Networks/Remove Saved Networks
Sometimes, reconnecting to the network can resolve authentication issues. Forgetting the hotspot or network and then reconnecting ensures that your device starts fresh with the correct credentials.
- Click âWin + Iâ keys to open âSettingsâ.
- Select âNetwork & Internetâ settings.
- Go to âWi-Fiâ and click on âManage Known Networksâ.
- Find the network you are having issues with, click on it, and select âForgetâ.
- Restart your computer.
- Click on the Wi-Fi icon in the system tray and reconnect to your network by selecting it and entering the password.
The above two solutions have helped users solve the error, but if you are encountering the error specifically in your browser, the following solutions may be helpful.
Solution 3. Clear Browser Cache and Cookies
Cached data and cookies can sometimes interfere with the authentication process of network portals. Clearing the cache and cookies in your browser can help resolve this issue.
- Open your browser (e.g., Chrome).
- Click the three dots icon in the upper right corner and select âSettingsâ.
- Go to âPrivacy and Securityâ.
- Click on âClear browsing dataâ.
- Select âCookies and other site dataâ and âCached images and filesâ.
- Choose the time range (e.g., âAll timeâ).
- Click âClear dataâ.
- Reopen your browser.
Solution 4: Remove Recently Added Extensions
Recently added browser add-ons or extensions might interfere with the network login page. Uninstalling them can help resolve the error.
- Open your browser (e.g., Chrome).
- Click the three dots icon in the upper right corner and select âExtensionsâ > âManage Extensionsâ.
- Find the extensions that you recently added and click âRemoveâ to uninstall them.
- Restart the browser and check if this solved the error.
Solution 5: Restore Browser to Default Settings
Resetting your browser to its factory defaults can resolve any misconfigurations or issues caused by extensions and settings. This should be a last resort, as it will remove all your settings, extensions, and browsing history.
- Open your browser (e.g., Chrome).
- Click the three dots icon in the upper right corner and select âSettingsâ.
- Scroll down and click on âAdvancedâ.
- Select âRestore settings to their original defaultsâ under âReset and clean upâ.
- Click âReset settingsâ to confirm.
Last Words
And with this, we have completed all the solutions. We hope that by following these steps, you were able to resolve âThe Wi-Fi or network you are using may require you to visit its login pageâ error in Windows and regain access to your network.
If the problem persists, consider contacting your network administrator or Internet Service Provider (ISP) for further assistance.
Or just download the software mentioned below and troubleshoot the issue automatically.
Good luck!
iobit Advanced System Care is used by millions of users worldwide.
Itâs a âmust-haveâ for every PC or MAC user who wants:
- To fix common PC errors automatically
- To speed up their computer performance
- To fully secure their device
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