How to Fix “The Wi-Fi or network you are using may require you to visit its login page” Error?

Network Errors

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When attempting to connect to a public Wi-Fi network, especially in places like airports, hotels, cafes, or other open areas, you might encounter an error message that reads, “The Wi-Fi or network you are using may require you to visit its login page”. 

This message usually indicates that the network you are trying to access requires additional authentication through a web-based login page, often known as a captive portal. This is a security measure used by many public and private networks to control access and ensure users comply with terms of service.
However, the problem is that the Captive portals occasionally have faults or are poorly constructed, leading to connectivity problems. Even after accepting the terms, users could still be continuously routed to the login page, which can be frustrating and time-consuming.

In addition to that, often when even connected to wifi, users tend to get a Chrome error ‘ERR_CONNECTION_RESET’ – learn how to solve it here.

The error typically appears as a pop-up notification or a message in your web browser. It can also prevent you from accessing the internet even though you are connected to the Wi-Fi network. However, we have listed various solutions to help you fix this error.

In addition, sometimes you can get this error when Wifi keeps disconnecting frequently, so ensure your connection is stable at first.

Now let’s dive into the solutions.

The Wi-Fi or network you are using may require you to visit its login page

TRY IT NOW: Fix the WiFi Login Issue Right Away

  1. Forget/remove existing wifi networks and reconnect again.
  2. Clear Chrome/Firefox or any other browser’s cache and cookies.
  3. Restore your internet browser to factory settings.

These are the 3 quick solutions you can try now to immediately fix your wifi issue.
Below, we’ll talk more in-depth about these steps and provide some more advanced solutions as well.

5 Solutions to Fix the Network Issue
“The network you are using may require you to visit its login page”

Below we provided you with 5 effective ways to fix the mentioned network error. Try each of them one by one until the problem is solved.

Solution 1. Reset Network Settings to Clear IP and DNS Cache

Download Wifi Fix Advanced SystemCare will automatically fix your network errors and other PC issues that might lead to the issue.
  • Open the “Command Prompt” as an administrator by searching for “cmd” in the ‘Start’ menu, clicking on “Command Prompt”, and selecting “Run as administrator”.
  • In the “Command Prompt” window, type the following commands one by one and press ‘Enter’ after each command:
    ipconfig /release
    ipconfig /flushdns
    ipconfig /renew
    netsh int ip reset
    netsh winsock reset
  • Restart your PC to apply the changes.

Solution 2: Forget and Reconnect to Networks/Remove Saved Networks

Sometimes, reconnecting to the network can resolve authentication issues. Forgetting the hotspot or network and then reconnecting ensures that your device starts fresh with the correct credentials.

  • Click ‘Win + I’ keys to open “Settings”.
  • Select “Network & Internet” settings.
Open Settings then Network & Internet
  • Go to “Wi-Fi” and click on “Manage Known Networks”.
Manage known networks
  • Find the network you are having issues with, click on it, and select “Forget”.
Find network and select 'Forget'
  • Restart your computer.
  • Click on the Wi-Fi icon in the system tray and reconnect to your network by selecting it and entering the password.

The above two solutions have helped users solve the error, but if you are encountering the error specifically in your browser, the following solutions may be helpful.

Solution 3. Clear Browser Cache and Cookies

Cached data and cookies can sometimes interfere with the authentication process of network portals. Clearing the cache and cookies in your browser can help resolve this issue.  

  • Open your browser (e.g., Chrome).
  • Click the three dots icon in the upper right corner and select “Settings”.
Click Chrome Settings
  • Go to “Privacy and Security”.
  • Click on “Clear browsing data”.
Privacy and Settings, Clear browsing data
  • Select “Cookies and other site data” and “Cached images and files”.
  • Choose the time range (e.g., “All time”).
  • Click “Clear data”.
Google Clear data
  • Reopen your browser.

Solution 4: Remove Recently Added Extensions

Recently added browser add-ons or extensions might interfere with the network login page. Uninstalling them can help resolve the error.

  • Open your browser (e.g., Chrome).
  • Click the three dots icon in the upper right corner and select “Extensions” > “Manage Extensions”.
Chrome Manage Extensions
  • Find the extensions that you recently added and click “Remove” to uninstall them.
Remove Chrome Extension
  • Restart the browser and check if this solved the error.

Solution 5: Restore Browser to Default Settings

Resetting your browser to its factory defaults can resolve any misconfigurations or issues caused by extensions and settings. This should be a last resort, as it will remove all your settings, extensions, and browsing history.

  • Open your browser (e.g., Chrome).
  • Click the three dots icon in the upper right corner and select “Settings”.
  • Scroll down and click on “Advanced”.
  • Select “Restore settings to their original defaults” under “Reset and clean up”.
  • Click “Reset settings” to confirm.
Chrome Restore settings to their original defaults

Last Words

And with this, we have completed all the solutions. We hope that by following these steps, you were able to resolve “The Wi-Fi or network you are using may require you to visit its login page” error in Windows and regain access to your network.
If the problem persists, consider contacting your network administrator or Internet Service Provider (ISP) for further assistance.

Or just download the software mentioned below and troubleshoot the issue automatically.
Good luck!

Get an auto-fix solutionGet iobit Now

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It’s a “must-have” for every PC or MAC user who wants:

  • To fix common PC errors automatically
  • To speed up their computer performance
  • To fully secure their device
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About the author
Sage-Michael Brown
Sage-Michael Brown - Author

Sage is another team member and writer at Windows Fix Hub.

His experience includes computer repair, IT consulting, computer networking, data recovery, and home networking.

These qualities enables him to provide top-notch information for our readers and guide them through pretty much any issue.